For Auction: Payment must be made with in 3 days at end of auction. Notification of return due to DOA must be received  by us 3 days after receipt of delivery.  We STRONGLY recommend that you fully insure the package you are returning. This for your protection, in the event the package is lost or damaged in transit. We suggest that you use a “traceable carrier” that can provide you with “proof of delivery.” We are not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and is non-refundable. In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return. The merchandise will then be returned to you. This is guaranteed working and covered by the manufacturer's warranty.

Some manufacturers have implemented returns restrictions that prevent  from being able to accept returns or offer exchanges, replacements or credits on their products. Products from manufacturers such as Compaq, IBM, Hewlett Packard, Toshiba, Epson and others are not returnable. For any reasons. All support as well as exchanges or replacements for defective merchandise, including within the first 30 days of ownership, must be handled directly with the product manufacturer. javitusa cannot accept any returns nor offer replacement, exchanges or credit for any product missing the UPC code. Only the product manufacturer can replace any defective item missing the UPC sticker. Non-Defective Returns: Returns of non-defective items that are returnable by javitusa.com to product manufacturer may, at javitusa’s sole discretion, be accepted for return. All non defective returns are subject to a 15% re-stocking fee and such returns will be for store credit or refund at javitusa’s sole discretion within 7 days of original invoice date.

AGAIN ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packaging, as provided by the manufacturer. A return will not be processed, or a restocking fee of 15% charged in the event any item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied in the event that a return shipment is received by us improperly packaged, altered or physically damaged. All items will be inspected and tested upon receipt. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.
We will only ship replacements when we receive the prepaid cost of shipping and handling. In addition to policy stated above please read this criteria both on our auction and estore.

Sales policy:

All sales are final as this is an auction. Positively No Refund or Return. If item is dead on arrival we will refund the cost of the item or try to replace it. Shipping is non-refundable. Buyer has three days upon receipt of item to contact us if the item is defective.

If a product is damaged, defective or not as advertised it may be returned as long as javitusa is notified of the situation within 3 days of your receipt. All products found to be not defective upon inspection will be subject to a 15% restocking fee. After seven days from your receipt, problems will fall under the warranty provisions.

For your protection, a signature may be required upon delivery for winning bids with Standard Ground and Next Day Air deliveries.
 

eStore Return and Sales Policy

If a product is damaged, defective or not as advertised it may be returned as long as javitusa is notified of the situation within 3 days of your receipt. All products found to be not defective upon inspection will be subject to a 15% restocking fee. After seven days from your receipt, problems will fall under the warranty provisions.

For your protection, a signature may be required upon delivery  with Standard Ground and Next Day Air deliveries.

Some manufacturers have implemented returns restrictions that prevent  from being able to accept returns or offer exchanges, replacements or credits on their products. Products from manufacturers such as Compaq, IBM, Hewlett Packard, Toshiba, Epson and others are not returnable. For any reasons. All support as well as exchanges or replacements for defective merchandise, including within the first 30 days of ownership, must be handled directly with the product manufacturer. javitusa cannot accept any returns nor offer replacement, exchanges or credit for any product missing the UPC code. Only the product manufacturer can replace any defective item missing the UPC sticker. Non-Defective Returns: Returns of non-defective items that are returnable by javitusa.com to product manufacturer may, at javitusa’s sole discretion, be accepted for return. All non defective returns are subject to a 15% re-stocking fee and such returns will be for store credit or refund at javitusa’s sole discretion within 7 days of original invoice date.

Reasons for return to be rejected

ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packaging, as provided by the manufacturer. A return will not be processed, or a restocking fee of 15% charged in the event any item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied in the event that a return shipment is received by us improperly packaged, altered or physically damaged. All items will be inspected and tested upon receipt. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.
 

The following criteria will be followed in rejecting returns and refusing credit:
 

Products which are improperly packaged

Products returned in non qualified shipping container

Packages affixed with counterfeit labels or affixed with labels exhibiting tampering.

Products with any standard certification labels removed ( UL listing, capacity, brand name.

Products or packages with barcode label removed.

Products with serial number which does not match serial number on package or invoice.

USED MERCHANDISE